RBR Room by Room Limited trading as Room by Room is a company registered in New Zealand. We are an online provider of design packages and a retailer of related products. From time to time we will organise private online sales for our Room by Room VIP members (those that have signed up to the VIP Room) featuring beautiful items for the home.
About these Terms and Conditions
These Terms and Conditions cannot be varied without our written consent. We may update these Terms and Conditions from time to time and the current version will always be shown on the Terms and Conditions page of our web site. We encourage you to read these Terms and Conditions, and contact us if you have any particular questions. If you do not agree to these Terms and Conditions, you must not use our web site in any manner.
Accessing our web site
We will not be liable if for any reason our web site is unavailable at any time or for any period. From time to time, we may need to restrict access to our web site (wholly or partly).
You are responsible for making all arrangements necessary for your own access to our web site. You are also responsible for ensuring that all persons who access our web site through your Internet connection are aware of these Terms and Conditions, and that they comply with them.
Special offers, Competitions & Promotions
Terms and conditions for all current special offers, competitions and promotions are published on this page.
Free shipping offers
From time to time free shipping offers are made available to Room by Room VIP Member. All free shipping offers are subject to the following terms. Free shipping offers apply to all valid orders meeting the minimum spend or other requirements as indicated on applicable sale events. Free shipping offers apply for the duration of the sale event, or a lesser time as determined by Room by Room. All offers apply only while stocks last.
Free shipping may be for particular countries or regions, check the sale offer for details. Free shipping discounts are applied during the checkout process. Items from other sale events may be included in the same checkout process, however shipping will be charged on those other items. Your purchase and delivery are subject to our usual Terms & Conditions. Note that we currently ship New Zealand and Australia-wide.
From time to time Room by Room will offer sale events to VIP members. To become a VIP member you will need to join the VIP Room. Membership is free.
Referrals and referral credit
We may provide you with the ability to send email invitations via our web site or via social media websites to your friends and family for the purpose of inviting them to join Room by Room. You agree to send invitations only to people who know you personally, and not to use this feature to send any content, which is unlawful, abusive or obscene.
We may from time to time, at our sole discretion, offer to provide a credit to the referring member with a fixed sum for use on our web site after the first purchase by a person they have referred (“referral credit”). Referral credits are non-transferrable and cannot be exchanged for cash. Any abuse of this email messaging feature or referral credit system, including for the purpose of manipulating the referral credit system for financial gain, may result in the cancellation of your VIP membership and/or the forfeiture of any referral credit on your account.
The products for sale are offered as part of a sale event, which means they are offered for a limited time and are limited in quantity. Room by Room is not a manufacturer and our web site is a portal, which allows our members to purchase third party products.
The products for sale either on our Room by Room package schedules or via the VIP Room sale events are intended solely for purchase by members for their personal use. You agree not to commercially resell any product you buy from our web site. We may restrict orders to what we deem to be normal household quantities.
We endeavour to ensure that all the products on our schedules or sale events are accurately described, and we rely on information provided to us by our suppliers. Unfortunately, on some occasions it is possible that our web site will contain errors and we reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order. In some cases the products we offer for sale are hand-made or made from natural or organic materials, and there may be small variations between the product image(s) and the product you receive. This will always be stated on the individual product listing. We endeavour to ensure that all colours are displayed accurately, but you should be aware that colours may appear slightly differently on different displays and screens.
To the extent permitted by applicable law, we do not warrant that the product descriptions, colours, information or other content available or offered on our web site are accurate, complete, reliable, current or error-free, nor do we make any warranty about the standard or quality of any of the products offered via our package schedules or sale events.
On rare occasions our suppliers find themselves unable to deliver products to us, or the products delivered are not of sufficient quality or workmanship. We reserve the right to withdraw any products from sale or Room by Room package schedule at any time and/or remove or edit any materials or content. Whilst we will make our best efforts to process all orders, there may be exceptional circumstances which mean that we may need to refuse to process an order after we have sent you an order confirmation, which we reserve the right to do at any time, at our sole discretion. We will not be liable to you or any other third party by reason of our withdrawing any product, whether it has been sold or not, removing or editing any materials or contents, or for refusing to process or accept an order after we have sent you the order confirmation.
Our web site changes regularly
We aim to update our web site regularly, and may change content at any time. If the need arises, we may suspend access to our web site, or close it indefinitely. We will use reasonable endeavours to ensure our web site contains accurate information and content however, we reserve the right to update our web site as soon as an inaccuracy or error is brought to our attention.
After you have placed your order and we have processed your payment we will provide you with an order confirmation by email. This email does not guarantee that the product(s) you have ordered is/are available. It represents confirmation that we have received your order. Your order represents an offer to purchase, which we accept when we dispatch your product(s) and send you an email confirming that your product(s) has/have been dispatched. Once this email has been sent and the goods have been handed over to the designated carrier, the contract between you and us is completed. The sale contract is therefore concluded in New South Wales, Australia.
If delivery of an order will result in unacceptably high freight charges to Temple & Webster, we reserve the right to contact you to request further shipping fees or to cancel an order prior to dispatch. If we cancel your order in these circumstances we will issue a full refund to you.
In the unlikely event that a product is unavailable, we reserve the right to cancel your order prior to dispatch. We will contact you by email as soon as possible to let you know. You may choose to have a credit to your account or a refund to the value of the unavailable product. We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, where we suspect fraudulent activity, or where you do not meet the eligibility criteria set out, or otherwise contemplated, within these Terms and Conditions or our web site. We reserve the right to refuse to process or refuse service to anyone at any time at our sole discretion.
Prices, payment and GST
All prices displayed on our web site are in Australian dollars and include GST. All payments are processed in Australian dollars. We accept payment by Visa, MasterCard, American Express and PayPal. Interest Free payment is available on orders over a set minimum. Please see Interest Free Financing for full details.
The retail price for each product is provided to us by our supplier and is shown alongside the sale price for your reference. Prices are subject to change effective immediately upon posting to our web site or other form of notification.
In some cases our products may be sourced from international markets and may not be available for sale elsewhere in Australia. In that case our supplier provides us with a retail price in Australian dollars based upon a conversion of the price in the market from which the products were sourced. In cases where our products have not previously been sold in any retail market, we work with our supplier to set a retail price based upon the price of products we deem to be competitive products in the Australian retail market.
We use industry standard encryption to keep your personal information secure throughout the payment process. We do not store your credit card or bank information. We will not be liable for any damages or losses (whether direct or indirect) caused if a member’s card is used fraudulently.
Delivery Fees: Delivery fees and times vary for different products and are calculated based on the size and weight of your order and its destination. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order.
Delivery time: Each product listing includes the estimated delivery time frame for that product. Typically, delivery occurs within 2-4 weeks of us receiving your payment authorisation and cleared funds. In some cases the estimated delivery time frame will be longer, for example where items are made to order. From time to time the delivery of specific items will exceed our usual 2-4 week delivery window for reasons outside our control. We work hard to process all orders as quickly as possible and we will send you an email to let you know when your item has been dispatched by us.
Risk in the products passes to you on delivery. We do not accept liability for any loss, theft or damage to the products after delivery.
Delivery methods & locations: We work with a number of delivery partners including Australia Post and courier companies. Your order will be delivered to the delivery address provided by you. We cannot deliver to PO boxes. Our delivery partner may leave a card at the address and you will need to pick up the delivery from your nearest Post Office or contact the courier company to arrange for re-delivery.
We deliver most products Australia-wide. In some cases, we will only be able to deliver products in metropolitan areas. This information will be shown on the product listing. We are not able to accept orders for international delivery at this time.
Delivery failure: It is important that you verify your information is correct, especially your delivery address. If the address provided is incorrect and the package is returned, you may be billed for the additional shipping charges in order for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information. We also require a contact phone number, which may be used by the courier to arrange delivery. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or 3 attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less the delivery fees incurred by us.
Peace of mind returns: If you change your mind or your order is not quite right, you may return it to us within 30 days of the date you received it. You must contact us with your name and order number before returning any items. The cost of returning the item to us is your responsibility.
Items returned must be in ‘as-new’ condition. This means you have not used, damaged, washed or laundered any of the items. Please return items secured in their original packaging if possible.
After we have received your item and confirmed it is in ‘as-new’ condition, we will issue you with a store credit or refund of the purchase price less the initial delivery fees. If you have purchased an item using a free shipping offer and returned it because you have changed your mind, we will deduct the actual shipping cost to us from your refund. If we cannot be satisfied that you purchased the product from us then we will not accept your product for return.
Your consumer rights: The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our customer care team will advise you on the next steps.
Damaged items: Unfortunately, and despite our best efforts, items are occasionally damaged in transit. If you notice that an item is damaged when it is delivered to you, please contact us within 2 days of delivery with clear digital photos showing the damage. Our customer care team will advise you on the next steps.
The type of remedy we offer will depend upon the circumstances. We may arrange to replace the product (subject to availability), provide you with a partial or full refund of the purchase amount or work with you to arrange repair of the item by a local tradesperson in your area. If we require you to return the product to us, we will pay the cost of the return.
Our rights: We reserve the right to refuse a refund in cases where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions or failure to take reasonable care.
Exchange: As we do not hold stock, we are not able to offer exchanges.
In some cases products offered for sale on our website may be subject to a separate manufacturer’s warranty. This will be communicated on the relevant product page. In this case we request that you contact the manufacturer directly. If the manufacturer is unable to assist you or you are not happy with the resolution of your issue, please contact us for help. We will be happy to liaise with the manufacturer for you but our liability will be limited to the refund of your purchase price.
Members may purchase Gift Cards from firstname.lastname@example.org
In the case of Gift Cards, we will send the Gift Card to the street address specified by the purchasing member. The Gift Card will include instructions on how to redeem the gift card. If the recipient of the Gift card has any questions, please contact email@example.com
Gift Cards have an expiry date 365 days from the date of their purchase and this expiry date cannot be modified. Any balance that remains after the expiry date will not be available for use.
Gift Cards are not transferrable and cannot be returned or exchanged wholly or partly for cash. Gift cards should be treated as cash. You are responsible for the use and safety of your Gift Card. Lost or stolen Gift Cards will not be replaced or refunded.
To the extent permitted by law, we, our directors and employees, and third parties connected to us hereby expressly exclude:
• All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
• Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our web site, products or services or in connection with the use, inability to use, or results of the use of our web site, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue, loss or interruption of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law.
Without limitation to the foregoing, we acknowledge that the laws in certain jurisdictions including New Zealand & Australia may imply warranties and conditions or impose obligations on the supply of goods and services through or by means of our web site which cannot be excluded, restricted or modified except to a limited extent. If any such laws apply, then to the fullest extent permitted by the law of the relevant jurisdiction, our liability is limited and if any liability remains it will be limited to any one or more of the following in our sole discretion:
• in the case of any goods, the replacement or repair of the goods, or the supply of equivalent goods, or the payment of the cost of repairing or replacing the goods or supplying equivalent goods; and
• in the case of any services, the supply of the services again or the payment of the cost of having the services supplied again.
Without limitation to the foregoing, you agree that in no event shall our maximum aggregate liability exceed the amount paid by you for the products in question. You agree to indemnify us, our directors, employees and representatives from and against all actions, claims, suits, demands, damages, liabilities or costs (including legal costs) arising from, or which is directly or indirectly related to the use of our web site, or any other products or services accessed via our web site.
We are the owner or the licensee of all intellectual property rights (including, without limitation, trade marks and copyright) in our web site, and in the material published on it (including, without limitation, its look and feel, brands, logos and trade marks, information, graphics, photographs, content, images, sounds, video, audio, text, layout, logos, button icons and the compilation and organisation thereof, and all intellectual property rights contained therein). Those works are protected by intellectual property laws around the world. All such rights are reserved.
You must not scrape or modify the paper or digital copies of any materials you have printed off, downloaded or extracted in any way, and you must not use any content separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our web site must always be acknowledged.
You must not use any part of the materials on our web site, services or e-commerce facilities for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our web site in breach of these Terms and Conditions, your right to use our web site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. You are not permitted to copy, publish or use any of the content in any way, whether personal or commercial, without our prior written permission.
Third party web sites
Where our web site contains links or references to other sites, resources, products or services provided by third parties, these links or references are provided for your information and convenience only. We have no control over the contents of those sites, resources, products or services, and accept no responsibility for them or for any loss or damage that may arise from your use of them (notwithstanding anything else contained herein).
Your linking to or from these sites, or use of, or reliance on such sites, resources, products or services is at your own risk. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites or third party suppliers that you visit or transact with. Links, references or other connections to these sites, resources, products or services do not imply any endorsement of them or any association with their owners, operators or advertising material (as the context permits).
You may link to our home page provided your links do not damage our reputation or take advantage of it, and you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.
Our web site must not be framed on any other site. Our site must not be utilised by third party web crawlers (or similar) in order to scrape content form our site for any purpose. We reserve the right to withdraw linking permission without notice.
Viruses and hacking
You must not misuse our web site by knowingly introducing viruses, trojans or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our web site, the server on which our web site is stored or any server, computer or database connected to our web site.
Whilst we do our best to ensure that our web site is virus-free, you acknowledge that the Internet and e-commerce facilities may attract unknown contingencies out of our control. Accordingly, we will not be liable for any loss or damage caused by a virus, system failures or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our web site or to your downloading of any material posted on it, or on any website linked to it. We always recommend all Internet users ensure they have up to date virus checking software installed.
You consent to receive communication from us electronically, either by email or by us posting notices on our web site and you agree that all communications that we provide to you electronically will satisfy any legal requirement that a communication be in writing.
Facebook, Blog, Instagram, Pinterest
The purpose of our Facebook page and our Blog is to provide Room by Room fans with inspiration, information on our sale events, access to special promotions plus the latest goings on at Room by Room. You’re welcome to contribute your own comments, photos & videos.To ensure a positive and respectful environment for everyone, we ask that you follow a few simple guidelines when making a contribution:We’re all about the home, specifically, creating a more beautiful home. We welcome contributions on this topic.We’ll delete posts that we consider to be off-topic, spam, advertising, offensive, sexually inappropriate, threatening, abusive, hateful, profane or defamatory towards a person, race, ethnicity, entity, belief or symbol.We’re big supporters of lively, open discussion and we don’t shy away from negative feedback from our customers, we simply deal with it in our usual professional, friendly manner. However, we reserve the right to address factual errors or delete posts if we think it appropriate or necessary to do so.We’re happy for our material to be shared (via Facebook’s “share” functionality), but you should not copy our material and post it without attribution, nor use it for commercial purposes or claim it as your own.We support the Facebook Statement of Rights and Responsibilities, and our Facebook page adheres to relevant Facebook policies.We reserve the right to ban users who don’t abide by these guidelines.
We shall not be responsible for any delay, suspension or failure arising out of any circumstances outside of our reasonable control, including but not limited to, acts of God, governmental actions, shipping, postal or other relevant transport strike, postal theft, failure or accident, lockouts or other labour difficulty, war or national emergency, acts of terrorism, fire, explosion, flood, an act or omission of a third party, inability to obtain any necessary materials, equipment, facilities or services, the failure of performance provided by others, interruption of the internet or a website (such as Facebook) or virus, accidents or breakdown of plant, machinery, software, hardware or communication network.
We may revise these Terms and Conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these Terms and Conditions may also be superseded by provisions or notices published elsewhere on our web site. Any changes are effective immediately upon posting to our web site. Your continued use of our web site thereafter constitutes your agreement to all such changed Terms and Conditions. Please read these Terms and Conditions before placing an order online and check back often. If you do not agree to any change, then you must immediately stop using our web site.
No agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created between you and us by these Terms and Conditions.
If any provision in these Terms and Conditions is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these Terms and Conditions which will continue in full force and effect.
If you have any concerns about material which appears on our web site, please contact us.
Room by Room
Unit 202/ 150 Karangahape Road